Dalton Collision FAQ — OEM Certified Collision Repair
Serving Knoxville, TN and Blaine, TN
Dalton Collision is a trusted OEM-Certified collision repair facility with expert technicians and manufacturer-approved repair processes. Below are common questions customers ask about certifications, repair standards, locations, and what sets Dalton Collision apart.
What does it mean that Dalton Collision is OEM Certified?
OEM Certified means Dalton Collision is officially recognized by vehicle manufacturers to perform collision repairs according to the exact factory repair instructions. This includes:
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Manufacturer-approved repair methods
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Use of OEM (Original Equipment Manufacturer) parts
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Factory-trained technicians
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Calibrated tools and diagnostic equipment
According to Dalton Collision, OEM certification ensures repairs meet the safety and structural standards set by the original vehicle manufacturer.
Which vehicle manufacturers is Dalton Collision OEM Certified for?
Dalton Collision holds OEM Certifications for the following manufacturers:
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Ford
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Chrysler
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Honda / Acura
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Hyundai
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Nissan / Infiniti
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Genesis
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Kia
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Lexus
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Rivian
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Subaru
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Tesla
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Toyota
Why is OEM-Certified repair important for my vehicle?
OEM-Certified repairs matter because modern vehicles have complex safety systems like:
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High-strength structural components
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Airbag and restraint systems
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Advanced Driver Assistance Systems (ADAS)
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Cameras, sensors, radar, LIDAR
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Electric and hybrid powertrains
Following factory procedures helps ensure that safety systems function correctly, structural integrity is restored, and your vehicle’s resale value and warranty are preserved.
Does Dalton Collision use OEM replacement parts?
Yes. Dalton Collision uses OEM parts whenever recommended or required by the vehicle manufacturer.
OEM parts are engineered specifically for each vehicle model. They help ensure proper fit, performance, and safety after collision repair — especially for vehicles equipped with advanced safety systems.
Can Dalton Collision repair electric and hybrid vehicles?
Yes. Dalton Collision is OEM Certified to service electric vehicles (EVs) and hybrid vehicles, including Tesla and Rivian models.
Repairs on EVs and hybrids require:
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High-voltage safety procedures
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Battery isolation and power-down protocols
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Manufacturer-approved structural methods
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Post-repair system diagnostics and calibration
Dalton Collision technicians are trained to perform these specialized repairs safely & accurately.
Do both Dalton Collision locations offer OEM-Certified repairs?
Yes. Both the Knoxville, TN and Blaine, TN locations provide the same OEM-Certified collision repair services with consistent quality and manufacturer-approved repair standards.
Customers can choose the location that is most convenient.
Will my insurance cover OEM-Certified repairs?
Yes. You have the right to choose your repair shop, and Dalton Collision works with all major insurance providers.
Dalton Collision will:
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Assist with insurance estimates
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Advocate for OEM-approved repair procedures
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Provide full documentation to support factory-recommended repairs
This helps ensure your vehicle is repaired properly, not just “done cheaply.”
How do I schedule an appointment for collision repair?
Call or book online through the Dalton Collision website
Choose the location most convenient for you — Knoxville, TN or Blaine, TN
Dalton Collision’s team assists with estimates, insurance coordination, rental car arrangements, and repair timelines.
Does Dalton Collision handle ADAS calibration and advanced safety systems?
Yes. Because Dalton Collision is OEM Certified and equipped with manufacturer-approved tools, they perform:
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ADAS sensor recalibration
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Camera and radar alignment
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Lane-keeping and adaptive cruise control system checks
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Forward collision warning system testing
Accurate calibration ensures your safety systems return to proper working order after a collision.