Where Do I Get A Claim Number?
Will the Parts Be Ordered Before I Drop Off My Vehicle For Repair?
If the Frame of My Vehicle Is Damaged Is It a Total Loss?
Where do you get the Information Needed to Repair My Vehicle?
Can You Match the Paint Color?
Can I Get Other Service Work Done On My Vehicle While It Is In the Body Shop?
How Long Will the Repairs to My Vehicle Take?
Can I Get a Ride Home When I Drop Off My Car?
How Can I Get a Rental Car?
Will I Be Notified When My Car Is Ready?
Is There a Warranty On the Repairs To My Vehicle?
Do I Have To Pay a Deductible?
Who Do I Pay My Deductible To?
What Forms of Payment Do You Accept?
What Are Betterment Charges?
Can I Wash My Car After It Is Repaired?
· Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge.
· Use clean, fresh water.
· Wash your vehicle in the shade.
· Use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface.
· “Dry wipe” your vehicle. Dry wiping can scratch the finish.
· Drive on gravel roads. Chipping the finish is easily done in the first 30 days.
· Park under trees and utility lines, which are likely to attract birds. Bird droppings have a high acid con tent and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface.
· Spill gasoline, oil, antifreeze, transmission fluid or windshield solvent on the new finish.
· Scrape ice or snow from the newly painted surface.
Some Things You Should Know Before Having Your Car Repaired
1. Your car is the second largest investment you’re likely to make. Preserve its value and your safety by having it repaired professionally.
2. Never drive a car that could be unsafe because of damages.
3. Some insurance companies may want you to visit their drive-in claims center before having your car repaired. You can do this, or you may leave your car at our shop, and ask that the insurance company inspect the car here.
4. There is no law requiring you to obtain more than one estimate of appraisal.
5. You have the right to go to the repair shop of your choice. Your insurance company cannot require you to go to a particular shop.
6. Differences in repair estimates are common. A lower estimate may not include all necessary work. If you are not sure why one estimate is different from another you’ve received, please ask us.
7. Choose a shop that has uni-body repair equipment and certified (by I-CAR or ASE, for example) technicians.
8. Ask if the shop will be using genuine manufacturer (OEM) replacement parts.
9. Ask if the shop offers a repair warranty.
10. Let us help you negotiate your claim with the insurance company.
When a collision occurs:
1. Only identify yourself to the other driver, and to any police officer.
2. Only discuss responsibility with the police officer and your insurance representative.